Privacy Policy

Legal Information

How fv77 Protects Your Privacy

At fv77, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when you use our online casino and sports betting services. By accessing or using fv77, you agree to the practices outlined in this document. We encourage you to read this policy carefully before registering or placing any bets on our platform.

fv77 is committed to maintaining the trust of our players across Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, and beyond. We handle your data responsibly, in accordance with applicable data protection principles, and we never sell your personal information to third parties for their own marketing purposes.

Our Commitments

Six Pillars of Your Data Protection

1. Information We Collect

We collect information from you in two main ways: directly when you register and interact with our services, and automatically as you browse our platform. Below is a detailed breakdown of both categories.

Personal Information You Provide

• Full name, date of birth, and national ID or passport number (for identity verification in accordance with KYC requirements).
• Contact details including your email address, phone number, and residential address in Bangladesh.
• Financial information such as your bKash, Nagad, Rocket, or Upay account details used for deposits and withdrawals.
• Username, password (stored in hashed form), and any preferences you set within your account profile.

Information Collected Automatically

• Device and browser information including IP address, device type, operating system, and browser version.
• Usage data such as pages visited, time spent on each page, betting history, game sessions, and click-through patterns on our platform.
• Cookie and tracking data as described in Section 4 of this policy, used to improve platform performance and user experience.

2. How We Use Your Information

The information we collect is used solely to provide and improve the fv77 service experience. Specifically, we use your data for the following purposes:

• Account creation and management: to verify your identity, maintain your profile, and process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Responsible gaming compliance: to monitor betting patterns and apply self-exclusion, deposit limits, or account restrictions where necessary to protect players aged 21 and above.
• Customer support: to respond to your queries, complaints, and technical issues in a timely and effective manner.
• Fraud prevention and security: to detect and prevent unauthorized access, money laundering, and other fraudulent activity on your account.
• Platform improvement: to analyze usage data and improve our games catalogue, cricket betting markets, slots offering, and overall site performance.
• Marketing communications (with your consent): to send you relevant promotional offers, bonus updates, and news about upcoming cricket tournaments such as BPL, IPL, and T20 World Cup events — only if you have opted in.

3. How We Share Your Information

fv77 does not sell, trade, or rent your personal information to any third party. We may, however, share data with trusted partners in strictly limited circumstances:

• Payment processors: we share necessary transaction data with payment partners such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your financial transactions securely.
• Game providers: limited technical identifiers may be shared with certified game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to facilitate game sessions and maintain fair play certification.
• Legal obligations: we may disclose your information to competent authorities if required by applicable law, court order, or to prevent serious harm or fraud.

In all cases, we ensure that any third party receiving your data is bound by appropriate confidentiality obligations and is prohibited from using your data for any purpose beyond what we have authorized.

4. Cookies and Tracking Technologies

fv77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. We use three categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens.
• Analytical cookies: help us understand how players use fv77, which pages are most visited, and where improvements can be made to betting and game features.
• Preference cookies: store your language settings, currency preferences (BDT), and other interface choices to personalise your fv77 session.

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of the fv77 platform, including your ability to log in, place bets, or make deposits.

5. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required by applicable financial regulations and anti-fraud obligations. Typically, transaction records and identity verification documents are retained for a minimum of five years following account closure, in line with standard compliance requirements.

Where data is no longer required for a legitimate purpose, we securely delete or anonymise it so that it can no longer be associated with you as an individual. You may request early deletion of your data by contacting our support team, subject to our legal retention obligations.

6. Payment Data and Security

All financial transactions on fv77, including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, are handled through encrypted, secure payment channels. We do not store your full payment card numbers or mobile banking PINs on our servers. Payment data is tokenised and processed by PCI-compliant payment processors who are contractually prohibited from misusing it.

fv77 employs SSL/TLS encryption on all data transmissions, regular security audits, and strict access controls to ensure that only authorised personnel can access sensitive account data. We strongly recommend that all players use a unique, strong password for their fv77 account and enable two-factor authentication where available.

7. Your Data Rights

As a user of fv77, you have meaningful rights over your personal data. We respect these rights and will respond to all valid requests within a reasonable timeframe. Your rights include:

• Right to access: you may request a copy of all personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention requirements and any outstanding obligations.
• Right to restrict processing: in certain circumstances, you may ask us to limit how we use your data while a complaint or investigation is ongoing.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected] with your account details and a description of your request. We aim to respond within 30 days.

8. Third-Party Links

The fv77 platform may occasionally reference or mention third-party services such as payment providers. We are not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any external service you choose to use in connection with your fv77 account, including bKash, Nagad, Rocket, and Upay.

9. Children's Privacy and Age Restriction

fv77 is strictly an adult platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data. If you believe a minor has accessed fv77, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

fv77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or data handling practices. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of fv77 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fv77 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related matters promptly and transparently.

Email us at: [email protected]